Reservations

Room rates are based on season, length of stay, number of guests beyond room base occupancy, as well as room features and amenities. Rates for specific rooms are also listed on our partner sites and quoted upon request over the phone. There may be special offers available by booking with us directly, as well as availability mid-week that does not appear on our online calendar, so please inquire.

There is no extra room charge for children 17 and under when they sleep in the same room as their parents as long as the room can accommodate a roll-away bed. Additional adults in any room or suite will be charged $35 (not all rooms accommodate a roll-away). Please call us at (413) 774-3329 to make special arrangements.

To hold a room, we require a valid credit card with pre-authorization of the amount. We will charge your card 24 hours prior to your arrival unless other arrangements have been in advance. Payment can be made by credit card, or cash and we require presentation of valid ID at check-in. We reserve the right to request prepayment of the entire amount 30 days in advance on certain weekends.

Check-in/check-out

Check-in check-out• Check-in time: 3 p.m.
• Check-out time: 11 a.m.
If you require an earlier check-in, please let us know and we will look at our schedule to see if we can accommodate an earlier time. We are always happy to look after your luggage if you’d like to drop it with us before check-in. Late check-in is never a problem. Just let us know if you plan to arrive after 9:00 p.m. and we’ll leave the lights on for you and give you instructions for self check-in.

Cancellation policy

To hold your reservation, we will need your credit card information at the time of booking. If you cancel your reservation 8 or more days before your booking, we offer a full refund of your payment. If the cancellation is between seven days and 25 hours of your reservation, we will refund 80%. Cancellations made with less than 24 hour’s notice (after 3:00 p.m. the day prior to your scheduled stay) will require you pay the full reservation.

If you booked using an online booking agent/website (Expedia, Hotels.com, Travelocity, Booking.com, BedandBreakfast.com etc.) your reservation is subject to their cancelation policies, which may be different than the policies listed here.

Extended stay cancellation policy

A $300 deposit will be required at time of booking. This secures the Guest’s reservation, and will be refunded to the Guest within 48 hours of check-out as long as no damage to property has occurred beyond wear and tear expected with normal usage. In the event the Guest cancels the reservation prior to 30 days before their scheduled stay, a full refund will be issued. If the cancellation is within the 30 days, the $300 deposit is non-refundable. Cancellations within 24 hours of the reservation will not be refunded.

Restrictions

We aim to please, and customer service is our highest priority. We have some simple, general policies to make everyone’s stay as enjoyable as possible. We are a non-smoking building. We also cannot accommodate pets, but we are happy to refer you to the Pet Hotel in Hadley or Valley Inn for your pet’s stay. If there is evidence of pets or smoking in any of our rooms, guests will be charged a deep-cleaning fee of $300. If you are traveling with you bicycle we do not allow them in your room. If space is available in one of our storage areas we will gladly make space and store it there. In general damages are assessed and charges based on the replacement of the item(s).

Room Keys

Due to the cost of reproducing keys and key chains, lost keys will be assessed a $15 fee. If the key is returned, we will be glad to refund the fee.

Breakfast

Full breakfast is included in the room rate and served daily. We can accommodate most special dietary restrictions, but please let us know in advance by calling our emailing us at least 48 hours prior to your stay.

We reserve the right to refuse accommodation to guests who do not follow our policies.

Brandt House


29 Highland Drive
Greenfield, MA 1301
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(413) 774-3329
info@brandthouse.com