Reservations

Room rates are based on double occupancy and may vary based on season and length of stay, as well as room features and amenities. Rates for specific rooms are also listed on our partner sites, and may be different than rates listed on our website. There may be special offers available by booking with us directly, as well as availability that does not appear on our online calendar, so please inquire.

There is no extra room charge for children 17 and under when they sleep in the same room as their parents, as long as the room can accommodate a roll-away bed or has a sleeper sofa. Additional adults in any room or suite will be charged $35 extra per person per night. Not all rooms can accommodate more than two guests, so please call us at (413) 247-3301 to make special arrangements.

Check-in/check-out

Check-in check-outCheck-in time is 3:00 p.m. or later. If you require an earlier check-in, please let us know and we will look at our schedule to see if we can accommodate an earlier time. We are always happy to look after your luggage if you’d like to drop it with us before check-in. Late check-in is never a problem. Just let us know if you plan to arrive after 9:00 p.m. and we can give you the access code for the front door and leave out a welcome letter with self check-in instructions.

• Check-in time: 3 p.m.
• Check-out time: 11 a.m.

Cancellation policy

To hold your reservation, we will need your credit card information at the time of booking. We will charge this card for you first night’s stay 7 days before the start of your reservation. 

You can cancel free of charge until 7 days before your arrival. You will be charged for the first night if you cancel in the 7 days before arrival. If you don’t cancel your reservation, you will be charged the total price of your reservation. We cannot make changes to a reservation within 24 hours of the start of the reservation. The full cost of the reservation is due at check-in. 

If you made your reservation through an online agent/website (Expedia, Hotels.com, Travelocity, Booking.com, BedandBreakfast.com etc.) your reservation is subject to their cancellation policies, and you will need to contact that booking company directly to cancel. We cannot make changes or offer discounts or refunds for any reservations that are not booked with us directly, either through our website or by phone.

Reservations for dates in May and October will be charged at the time of booking, and are non-refundable. Due to high demand and the number of advance reservations, we may not be able to accommodate any changes to May and October bookings.

Room block terms

We can hold a block of rooms with a $300 deposit, which can either be applied toward the balance or refunded after a minimum of five rooms have been secured with a credit card. We will release all remaining rooms 30 days before the start of reservation.

Restrictions

We aim to please, and customer service is our highest priority. We have some simple, general policies to make everyone’s stay as enjoyable as possible. 

Noise – Please keep noise to a minimum after 10 p.m. so other guests are not disturbed. 

No-smoking – The Brandt House is a non-smoking building. The Brandt House does not permit smoking tobacco, e-cigarettes, vape pens, vaping and related nicotine devices in the house or within 100 feet of the house. Marijuana is prohibited at all times anywhere on the Brandt House property.  Diffusers, incense, and candle burning is not permitted, and will be treated under the smoking policy.  If there is evidence of smoking or smoke in the room, a $400 deep-cleaning/remediation fee will be assessed, and the guest may be asked to leave.

No Pets – We cannot accommodate pets.  If there is evidence of pets in any of our rooms, guests will be charged a deep-cleaning fee of $300. 

Bike – If you are traveling with a bicycle, we may be able to provide secure storage, but we do not allow bikes in guest rooms. 

Linens – Linens and other items stained or damaged beyond the expectations of normal use may incur a fee based on replacement of the item(s).

Lost Keys –

Right to Refuse Service

Brandt House is is privately owned and operated.  We reserve the right to refuse service to anyone for any reason(s) that does not violate Federal or State laws, including  but not limited to failure to abide by Brandt House policies, failure to pay for accommodations, disturbing the peace of other guests, acting in a disorderly or threatening fashion, conducting illegal activities or using the Brandt House for an unlawful purpose. If the guest is asked to leave for any aforesaid reasons, they will not be refunded for the cost of their reservation. 

Due to the Costello of reproducing keys and key chains, lost keys will be assessed a $15 fee. If the key is returned, we will be glad to refund the fee.

Breakfast

Full breakfast is included in the room rate and served daily. We can accommodate most dietary restrictions, but please let us know in advance by calling our emailing us at least 48 hours prior to your stay. Additional breakfasts are available for $15/person if you let us know when you check in.

We reserve the right to refuse accommodation to guests who do not follow our policies.

Brandt House


29 Highland Drive
Greenfield, MA 1301
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(413) 774-3329
info@brandthouse.com